Oracle Buys TOA Technologies

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Poston Tue, 05 Aug 2014 4:09 pm

Oracle announced that it has signed an agreement to acquire TOA Technologies (TOA), adding that the leader Field Service SaaS for Oracle Service Cloud and cloud Oracle ERP solutions to deliver at home and on the basis of an effective customer service and timely. The transaction is expected to be completed in 2014.
TOA is the leading provider of field solutions of cloud-based services that optimize the last mile customer service for businesses, through coordination and management of activities between brokers, mobile employees and their customers. The TOA SaaS Field Service continuously monitors the field service requests that come within contact centers, schedules the right field service representative, monitors the current stocks, is able to predict service Windows, and optimizes the field operations. TOA's solutions to manage more than 120 million per year service events in more than 20 countries for innovative brands.
ERP solutions in Oracle cloud Service Cloud and Oracle with TOA will transform customer service operations, allowing them to achieve operational excellence and improve the productivity and exceed customer expectations. The addition of NOTHING expands the capacity of Oracle to provide customer solutions customized end-to-end with the addition of field service interactions face-to-face critics, allowing visibility to customer story throughout the lifecycle of the relationship with the client. The combination of Oracle Service Cloud and WONDER is expected to create the most comprehensive customer service cloud, modernize customer service operations and drive higher customer satisfaction.

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Adriano Alves
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